Handling Difficult Conversations: Keys to Stopping Bad BehaviorAudio Conference Price: $199.00
Wednesday,March 11, 2009
1:00 PM - 2:00 PM (Eastern)
Please check your time zone for the correct local timeRegister Now
BONUS: Get your specific question addressed in a live Q&A
SUMMARY
We all do it - avoid difficult conversations, hoping the problem will go away. If left unaddressed, these problems fester - causing bigger problems for you and your team. Join us for a 60-minute audio conference where you and your team will discover how to:
Deliver criticism without creating confrontation and conflict
Eliminate the fear of confronting employees
Handle employees with bad attitudes
Prevent a worker's negative emotions from spreading to others

Keys to Dealing with "Attitude Problems" and "Rule Breakers"
Keys to delivering hard-hitting messages
Take control of your toughest behavior problems
Head off negative emotions - before they spread
Specific Examples of What to Say - and When to Say it
Criticize without trampling egos: The do's and don'ts
Eliminate the fear of confronting difficult employees
Turn difficult employees into valuable team members
Handle the Most Difficult Conversations with Employees
Tips to managing conflict - instead of having it manage you
How to build trust and create the most positive outcome
Keys to becoming solution focused - not problem focused
Live Question and Answer Sessions - Have Your Specific Questions Answered
SPEAKER
Back by popular demand, Larry Johnson is one of our highest rated presenters. He is recognized as a leading expert in reducing turnover, increasing productivity and boosting morale.
Since 1986, Larry Johnson has been president of a successful international management development firm
His clients include Harley-Davidson, the National Apartment Association, the Royal College of Nursing, Southwest Airlines, American Express, McDonald's Corporation, Federal Express, the U.S. Bureau of Land Management, and the American Health Care Association.
Larry has written more than 50 articles on the topics of leadership, people management, customer service, and changing corporate culture. He is the co-author of Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity
HRCI CREDIT
This program has been approved for 1 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
PROGRAM MATERIALS
Program Materials will be provided approximately one week before the program date via email with PDF links. Please download the PDF files before the day of the program.
PRICING
$199.00 for live audio conference and program material.
This is an outstanding program and therefore we offer our attendees a Money Back Guarantee - We are so confident you will find the conference program valuable that we offer a 100% money back guarantee, making this a risk-free investment.
PLEASE NOTE: Participation in the call is just $199.00 per site and allows access to one phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet.

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